Privacy Policy

Last update: 9/8/2025

Silent Service Enterprise LLC, doing business as Neptune Mold Solutions (“we,” “us,” or “our”), is committed to protecting your privacy.

Silent Service Enterprise LLC is the parent company of Neptune Mold Solutions. Neptune Mold Solutions operates as a subsidiary of Silent Service Enterprise LLC and may also conduct business under the name Neptune Mold Solutions.

At Neptune Mold Solutions, your trust is our top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or interact with our team. By using our services, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, physical address, payment details.
Service Information: Property inspection details, mold test results, remediation records.
Technical Data: IP address, browser type, device information, operating system.
Usage Data: Website activity, pages visited, time spent, click actions.
Communication Data: Phone calls, emails, text messages, and form submissions.

2. How We Collect Information

We collect information in several ways:

Directly from you: When you request an inspection, fill out forms, call us, or send us an email.
Automatically: Through cookies, analytics tools (e.g., Google Analytics), and log files.
Third Parties: From payment processors, advertising platforms, or partners that help deliver our services.

3. Why We Collect and Use Data

We use your information to:

Provide mold inspections, testing, and remediation services.
Schedule appointments and communicate results.
Process payments and maintain billing records.
Improve our website and services through analytics.
Send service updates, promotional offers, and newsletters (with consent).
Ensure compliance with legal and regulatory requirements.

4. Legal Basis for Processing

We process personal data under these bases:

Consent: When you voluntarily provide information.
Contract: To deliver the services you requested.
Legal Obligation: To meet regulatory requirements.
Legitimate Interest: To improve services, prevent fraud, and maintain business operations.

5. Cookies and Tracking Technologies

Our website uses cookies and tracking tools to:

Analyze website traffic and performance.
Customize your browsing experience.
Support advertising and remarketing campaigns.

You can manage or disable cookies in your browser settings. For more details, see our Cookie Policy.

6. Data Sharing

We do not sell your personal data. We may share it with:

Trusted partners: Accredited laboratories, remediation contractors, or service providers.
Third-party providers: Payment processors, email marketing services, cloud hosting.
Legal authorities: When required by law or court order.

7. How We Protect Your Information

Data encryption and secure servers.
Limited employee access based on role.
Regular system monitoring and security updates.
Compliance with U.S. data privacy regulations.

8. Your Privacy Rights

You have the right to:

Request a copy of your personal data.
Correct or update inaccurate information.
Request deletion of your information.
Opt out of marketing emails or text messages.
File a complaint with a regulatory authority.

9. Children’s Privacy

Our services are not directed toward children under 18. We do not knowingly collect data from minors. If we learn we have collected information from a child, we will delete it promptly.

https://www.ftc.gov/business-guidance/privacy-security/childrens-privacy

10. Updates to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the latest changes. Continued use of our services means you accept the revised policy.

11. SMS Communications & Mobile Information

If you provide your phone number and opt in to receive text messages from Neptune Mold Solutions, we may send you service-related communications including appointment confirmations, scheduling updates, service notifications, and review follow-ups.

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP. For assistance, reply HELP or contact us at (832) 810-6653 or info@neptunemold.com.

Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All mobile opt-in data and consent information will remain confidential and will not be sold, rented, or shared.

12. Contact Us

If you have questions or concerns about your data, contact us at:

Neptune Mold Solutions
Email: Info@neptunemold.com
Phone: (832) 810-6653

Local 5-Star Reviews

See why Neptune Mold is a trusted mold inspection & testing expert in Houston

    
 
 
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   Justin Penza 
 20 March 2026
 
 
  Responsive, knowledgeable, and professional. Great with clients and difficult situations. You can put this team in front of anyone.
  
 
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   Rob White 
 6 March 2026
 
 
  Kris and Neptune Mold Solutions should be your go to contact for any mold concerns or inspection requirements.  Kris is very knowledgeable, professional and high integrity. One week before scheduled closing our buyer requested attic mold remediation be completed as a condition of closing.  Kris sorted through buyer's inspection report to isolate the real mold issues, completed his inspection and sampling and issued his mold assessment report and protocol for required remediation the next day.  He also recommended a highly qualified remediation team that was able to complete the work in one day allowing Kris to do final testing/sampling and complete the clearance inspection and provide all necessary reporting and certifications to satisfy buyer's request for closing. Kris was instrumental in coordinating with the contractor in getting the required remediation and testing done within a very tight timeline.  Without Kris and his dedication and expertise we would have not made the required closing deadline. With something as serious and complicated as mold you want Kris and Neptune Mold Solutions on your side.  I highly recommend them.
  
 
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   shelley062004 
 28 December 2025
 
 
  Chris was very easy to work with and very knowledgeable about mold and how to accurately test your home to find the source of the mold issue. Very professional and kind as well.
  
 
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   Shanna Fox 
 26 November 2025
 
 
  Kristina and Kris are amazing! From my first phone call with them, they went above and beyond. They took time to explain what to expect, what they were going to do, and next steps. They answered my texts and calls almost immediately. They came to two mold inspections and provided the reports very timely. They also had a call with me after the first report to help me understand what I should do, what all I needed to get rid of, and how to clean items I could keep. Will be using them in the future. Highly recommend!
  
 
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   Bhaskar Prabhakar 
 21 August 2025
 
 
  Loved their service and honest opinions.
  
 
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   Rachel B 
 16 August 2025
 
 
  I was very impressed with this company. They provided prompt service. They were courteous and trustworthy. Highly recommend this company for any mold concerns you may encounter.
  
 
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   Nick 
 13 August 2025
 
 
  Chris just left my house. I could not have been happier with the experience. He showed up when promised, was professional and friendly, was thorough enough not only to identify the mold but to do quite a bit of sleuthing to find the origin of the problem, gave me a good deal based on the work he did (good value), and I'm looking forward to his protocol report. He made sure I understood the source of the problem and how to fix it. He was even friendly to my dog. Good guy and clearly competent, knows what he's talking about. His wife Kristina runs the office and is really quick/responsive. I would recommend Neptune strongly.
  
 
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   Pawan Bassi 
 24 July 2025
 
 
  Neptune Mold Solutions (NMS) did an excellent job of helping us deal with a mold issue at our rental property. The potential mold was caused by an inadvertent small water leak in a bathroom when the house was vacant. The NMS was very prompt in coming for a site visit, taking air samples, getting the analysis done and providing a detailed report. They also prepared a detailed protocol report as a hand-off to the remediation company. After the remediation work was done, they were equally prompt to do the follow up analysis and provide a clean bill of health. All the work was done completely seamlessly and they kept us informed of the progress along the way. And always willing to answer any questions we had. A true joy to work with you Chris and Kristina and we wish you the very best.
  
 
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   Victoria Cook 
 4 June 2025
 
 
  Did an amazing job, very friendly, excellent business will always go with them!!!
  
 
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   nuber10 Opsec 
 16 May 2025
 
 
  I can’t say enough good things about this team—their expertise in anything mold-related is truly out of this world. They responded to my emergency the very same day and kept in constant communication to make sure I was fully taken care of. Every member of the staff was incredibly supportive, and I genuinely felt like a priority throughout the entire process. I’m beyond grateful for everything they did for me. I’m officially a lifelong client and fan. Thank you so much!